It does not fit. How can a replace it?

We try to make it easy for you to buy by providing true-to-colour pictures, accurate descriptions and sizes, but it is still possible that you have ordered the wrong size or model.

If the size, width or colour is still not right, you can exchange the product for a more suitable one by following the instructions below:

• Within 14 days of receipt of the parcel, notify us of your wish to exchange by email to hello@flowdog.hu.
• In the email, be sure to include your order number
• We can only exchange clean items in unworn condition
• Send the parcel to us at the address given in the reply email, using the delivery services of your choice.
• The cost of delivering the parcel is the responsibility of the customer
• The replacement parcel will be sent via one of our contracted partners at provided delivery cost for your country in our Shipping terms.
• You can pay the delivery fee by bank transfer.
• The price difference between the original and the replacement product will be deducted/added to the delivery cost, depending on whether you want a smaller/larger/different version compared to the original
• We are not able to exchange custom products
• Personal pickup or exchange is currently not possible
• A video is always recorded of the opening of the incoming parcel, checking the condition of the product